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Our complaints process

Your satisfaction is important to us

If you are not satisfied with the service you have received from Forsyth Barr and want to make a complaint, please contact your Investment Adviser in the first instance.

If your Investment Adviser is unable to resolve your complaint or you do not want to contact them directly, please contact our Compliance Manager by email at or by phone on 0800 367 227 with details of your complaint. 

We will investigate your complaint and make every effort to resolve it as soon as possible.

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to Financial Services Complaints Limited (“FSCL”). FSCL is an independent dispute resolution scheme that is approved by the Ministry of Consumer Affairs. You can contact FSCL by email at or by phone on 0800 347 257. There is no cost to you to use this service.